Brent presents at national healthcare conferences and provides numerous consultative work sessions with other institutions annually. In addition, he is a frequent guest lecturer at Emory’s Rollins School of Public Health and speaks annually at Emory Goizueta’s Healthcare Conference.
A few recent examples outlined below:
Weill Cornell Leadership Learning Series
December 13, 2012/Manhattan: Presentation to discuss patient access capacity management strategies focused on building master schedules that maximize capacity and implementing techniques to optimize arrival rates and clinic flow.
Call Center Times Annual Conference
June 21, 2012/Philadelphia: Presentation titled “Bringing It All Together: Building an Effective Centralized Scheduling Program.” Brent spoke about the process of moving from a decentralized call center model to a consolidated and highly optimized center. He also shared key strategies only available within a consolidated call center environment that will boost performance, improve the patient experience, and reduce costs through eliminating repetitive work.
National Access Symposium
May 16/17, 2012: Brent Bizwell assisted Elizabeth Woodcock to hold the 2012 National Academic Access Symposium in Atlanta, GA. Brent presented a half-day pre-conference workshop, on consolidating call center operations, workforce management strategies, and maximizing performance. In addition, Brent spoke on schedule build and optimization techniques during the main conference. This is the largest annual gathering of Patient Access leaders from over 37 academic institutions across the nation including: ColumbiaDoctors, Dartmouth Hitchcock, Duke University, The Emory Clinic, Geisinger Medical Center, Massachusetts General Physicians Organization, Mayo Clinic, Northwestern Medical Faculty Foundation, Rush University Medical Center, Stanford University, Tulane University, Vanderbilt University Medical Center, and Wake Forest University Medical Center.
Rollins School of Public Health Presentation
February 13, 2012: Conducted a session covering Innovative Resource Strategies in the Healthcare Marketplace with students from Emory Rollins School of Public Health.
Emory Goizueta Healthcare Forum
February 10, 2012: Member of a panel discussion focused on what stakeholders are doing to fiscally streamline health care organizations, make intelligent investments and increase productivity to meet financial objectives and obligations.
Faculty Practice Solutions Center Annual Conference 2011
June 9, 2011/Chicago: Presentation at Faculty Practice Solutions Centers on strategies to achieve the Ideal Patient and Family Experience. Brent partnered with Penny Castellano, Chief Medical Officer and Chief Quality Officer of The Emory Clinic, and Dr. Lynn Webb, Assistance Vice Chancellor for Health Affairs of Vanderbilt. Through these unique perspectives, attendees were able to take patient access solutions back to their facilities to institute the Patient First culture change.
Faculty Practice Solutions Center Annual Conference 2010
June 11, 2010/Chicago: Presentation at Faculty Practice Solutions Centers titled “Effectively Engaging Physicians in Performance Improvement.” This presentation focused on the important step of creating an awareness of and improving clinical performance with physicians. Session covered how to effectively share and engage physicians with data that integrates them into the performance improvement conversations. The session also covered both effective and ineffective conversations with physicians for communicating performance in the areas of productivity, new patient access, and service.
